Quality Perception in Higher Education - Using SERVQUAL Methodology
نویسندگان
چکیده
منابع مشابه
Perception of Quality in Higher Education
Most of the quality models that are commonly practiced in the business world have been adapted and used in the education sector. In this paper, we proposed to look at the quality issue in higher education from the marketing perspective; that is, to first understand the customers’ needs via their perception of quality. The aim of our paper is to assess the quality attributes of higher education ...
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In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation m...
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Education industry is considered as one of the most dominant industrial sectors in modern economy. As a significant service sector in modern times there is much concern from the part of both academics and practitioners regarding the enhancement of its client satisfaction which in this case is considered as students’ satisfaction. This study is aimed at using Parasuraman’s SERVQUAL model to find...
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SERVQUAL (Service Quality) model is being used to measure the service quality in almost every service sector globally. However, little research exists on its usage in evaluating the performance of the training sector despite its significant role in many developing economies. This article examines the performance of a very reputed training institute in India using SERVQUAL instrument. The first ...
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Internationalisation of higher education seems to be strongly related to the aim to improve the quality of higher education. The idea that internationalisation should not be seen as an end in itself but as a means for quality enhancement has been the basis of many policy documents. In the 1980s publications of the OECD presented the quality perspective in particular in relation to the expected ...
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ژورنال
عنوان ژورنال: Acta scientific agriculture
سال: 2021
ISSN: ['2581-365X']
DOI: https://doi.org/10.31080/asag.2021.05.1002